Privacy Policy

Boom Facility Service Advisors, also known as BoomFSA, (“BoomFSA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you interact with us through our website, chat widget, online forms, phone calls, email, text messaging services, and other communications.

Information We Collect

We may collect the following information when you contact us, use our website, submit a form, interact with our chat widget, request a consultation, or use our services:

• Name
• Email address
• Phone number
• Business name
• Business website
• Business or facility location
• Service request details
• Chat messages and communication history
• Appointment or scheduling information
• SMS consent preferences
• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as browser type, device information, pages visited, referring website, general location information, and website interaction data.

How We Use Your Information

BoomFSA may use the information we collect to:

• Respond to your inquiries
• Provide consultations, audits, quotes, proposals, or recommendations
• Schedule and manage calls, appointments, and services
• Communicate with you about your request, account, or services
• Provide customer support
• Send service-related updates and reminders
• Improve our website, chat widget, services, and customer experience
• Maintain business records
• Comply with legal, regulatory, and carrier requirements

Cookies and Tracking Technologies

BoomFSA may use cookies, pixels, analytics tools, and similar tracking technologies to improve website functionality, understand how visitors interact with our website, measure website performance, and improve our services and user experience.

Cookies are small files stored on your device that help websites remember information about your visit. You can control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

We may also use third-party analytics tools to help us understand website traffic, visitor behavior, and website performance. These tools may collect information such as pages visited, time spent on the website, referring websites, device information, browser type, and general location information.

SMS Communications

BoomFSA may send SMS/text messages to individuals who have separately opted in to receive them.

SMS messages are transactional and non-marketing in nature. These messages may include responses to chat inquiries, consultation follow-up, call scheduling, appointment coordination, appointment confirmations, appointment reminders, service updates, customer support responses, and follow-up related to an existing inquiry.

SMS consent is collected separately through an optional consent checkbox in the BoomFSA website chat widget. Consent to receive text messages is not required to submit an inquiry, request a consultation, communicate with BoomFSA, or purchase services.

Message frequency may vary. Message and data rates may apply.

You may reply HELP for help.

You may reply STOP to opt out at any time.

After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

For help, you may also contact BoomFSA at taylor@boomfsa.com.

How We Share Your Information

BoomFSA does not sell, rent, or trade your personal information.

We may share information with trusted service providers who help us operate our business, provide services, manage communications, support our website or chat widget, process requests, or provide customer service. These providers are only permitted to use your information for the purposes we specify.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may opt out of SMS/text messages at any time by replying STOP.

You may request that we update, correct, or delete your information, subject to legal, regulatory, and business recordkeeping requirements.

Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: